Frequently Asked Questions

Every order is inspected before shipment and delivered directly to your doorstep at no additional cost within our service area.

Ready-to-ship items: typically arrive within 5–10 business days after dispatch.
Custom & made-to-order: timelines vary by product. Estimated delivery windows are listed on each product page and provided as good-faith estimates.

Yes. Once shipped, you’ll receive a tracking number by email so you can follow your delivery until it arrives.

We currently ship within the 48 contiguous U.S. states. Customers outside this area may arrange delivery through a freight forwarder. See our Shipping Policy for details.

We want you to feel confident with your purchase. Ready-to-ship items may be returned within 14 days if unused and in original packaging. Once your return is received and inspected, we’ll process your refund promptly.

• Custom & made-to-order items are final sale, as each piece is crafted specifically for you.
• For standard returns, customers are responsible for return shipping, and a restocking fee may apply.

For full details, see our Return & Refund Policy.

Ready-to-ship items: cancellations may be possible within 24 hours if processing hasn’t begun.
Custom & made-to-order: cannot be canceled once production has begun.

If your item arrives damaged, notify us within 10 business days with photos. Depending on the issue, we will provide replacement parts, a replacement item, or partial compensation. Unauthorized returns will not qualify for a refund. See the Return & Refund Policy for claim steps.

Our furniture is inspired by iconic mid-century modern designs and crafted to meet premium quality standards. Each piece is carefully built and inspected to ensure durability, comfort, and timeless style. We are not affiliated with or endorsed by any trademark holders.

Yes. All items include a 6-month limited warranty covering defects in materials and workmanship. For details, see our Warranty Policy.

Yes. Many pieces can be made to order with different finishes or materials. Please review the product page for availability. Custom items are final sale.

Yes. For large or trade orders, please contact support@innist.com for tailored pricing and delivery options.